Frequently Asked Questions
Everything you want to know about planning your Singapore trip with us.
Communication & Support
What are your response times?
This is currently a side hustle, which means we're usually busy doing other things. We're available 8:30am–10pm Singapore time, 7 days a week, but we do need time to shower, take a break, or handle work. We usually reply within a few hours. During peak times, it might be 24 hours, but we always get back to you. If you're going to an attraction tomorrow, mark your message as urgent.
Is customer support included?
Yes. We try to check in with everyone regularly. It's part of who we are. If you need help, someone's sick, or you're in a jam, just ask. We'll do what we can. It's part of who we are.
Island Guide
What's inside the Island Guide?
The Island Guide is your comprehensive digital handbook to Singapore. It covers trip planning (visas, SIMs, currency), transport hacks (MRT maps, taxis), tools to check weather and book a Grab, places to visit, explanations of different local food types, culture & etiquette, safety, and more. Access is valid for 21 days after purchase.
If I have an itinerary, do I still need the Island Guide?
The Island Guide is self-serve: you read it, plan on your own, and explore independently. Custom planning gives you a personal relationship with us. We design your itinerary, answer all your questions, check in on you during your trip, and make sure you don't mess up. The Guide also has all the tools and tips you'd need when you're on the ground. So while it's optional, it's a combination of all our local knowledge in one place, right there on your phone.
How long do I have access to the Island Guide?
21 days from the date of purchase. This gives you time to plan before your trip and reference it while you're there. If you need extended access, just reach out. 😉
Planning & Customization
How much do you charge for travel planning and advice?
Just tell us your travel dates, group size, interests, and budget, and we'll design a personalized day-by-day itinerary for you. To get started, we charge a $26 planning fee, but here's the good part: that $26 comes right back to you as a credit when you buy your attraction tickets through us. So if your tickets cost $100, you've already paid $26 upfront, meaning you just top up $74 and you'll end up with your tickets and a full custom itinerary, the itinerary essentially costs you nothing. No hidden charges, no surprises.
How long does it take to create an itinerary?
Usually within 72 hours. It's hand-crafted, not some AI-generated template. We personally design it as locals living in Singapore. Don't worry, no compulsory jewellery shop trips. Just honest, what-we-would-want type of planning.
Is it free to ask questions?
Yes! We're passionate about what we do. Stop overthinking things. We're all apprehensive about the upcoming trip from time to time because we're not sure what to expect, and yes some of us are also shy to ask questions. With us, don't worry about eye rolls - none of that here. What takes you 45 minutes to research (and still not 100% certain), takes us 30 seconds to answer. Its a quick yes or no, with a brief explanation.
Can you help with special needs and families?
Absolutely. We help design plans for those with special situations and family trips. We plan around nap times, suggest suitable activities and attractions, and make sure there's something for everyone. If you need pointers along the way, just ask us. Side note: A big ❤️ goes out to carers.
What if I need to adjust my itinerary?
No problem. Just let us know. Sometimes things are out of your control and stress piles up. We won't add to that. We'll help you adjust. No extra cost.
Tickets
Are the attraction tickets really discounted?
Yes. We offer roughly 10-20% savings on bundle purchases compared to individual counter prices. The bigger the bundle, the bigger the discount. We're transparent. If we find a better deal elsewhere, we'll tell you. Nobody else does that.
Do you have discounts for every attraction?
Each attraction is run by different operators, so there's no standard discount rate. The discount varies per attraction. But purchasing all your tickets from us means we apply an overall discount that balances out the higher and lower discounts across everything.
How do I get my tickets?
Tickets are sent by email. Some come immediately after you book, others arrive the night before. Why? Think of it like milk at the supermarket, it has an expiry date. When it gets close to midnight, suppliers drop prices just to sell tomorrow's tickets. If they don't, we buy at full price and take the hit. Your prices are fixed and you'll have your tickets in your email when you wake up. Go to the gate, open the PDF, scan your tickets, and enjoy. That simple.
Can I order tickets for tomorrow?
Yes, cutoff is 7pm the night before. This gives us enough time to work with suppliers and get your tickets ordered before it's too late. We also need to sleep hahahaha.